Charlene was a pleasure to work with from beginning to end. She helped my friends and I arrange a fantastic trip to Cuba stress free and quickly per our request. Charlene was professional, educational, friendly and enthusiastic when booking our trip. Unfortunately, I had to cancel due to health concerns and I can say that she made the cancellation as upsetting as it was, worry free and showed much compassion for my situation which I greatly appreciated. I would recommend Charlene to anyone I know as she will go above and beyond for her clients. As soon as I get the all clear for my next trip I will be calling her back!