What our customers are saying
Don't take our word for it. Here is what our clients have to sayShare your story
Jennifer McDonald5+ Stars!!
5 + STARS!! Just spent a fabulous week in beautiful Cuba booked by the amazing Charlene Calwell. She makes travel stress free, expertly arranging every detail and then some! Her professionalism and care choosing the kind of resort we were looking for made it the perfect vacation for us. For a seamless, fantastic experience Charlene is the one stop expert! Thank you so much!
Nikki Rosebrugh LaurierOur Destination Wedding to Puerto Vallarta, Mexico.
Charlene was great! She helped us find us a resort for our last minute wedding, and helped with the wedding plans once a resort was picked. She was in contact while we were on vacation and even after. She was very attentive throughout the entire process and all my guests that Charlene helped said the same thing! Would definitely recommend her for your travel needs.
Wendy Hannah5-Star Plus Plus Plus!
Another fabulous trip booked by the best travel agent Charlene Calwell, The Travel Agent Next Door. Charlene took care of everything from upgrading the flights, booking the Club Mobay Lounge at the Montego Bay Airport, emailing ahead to the resort with our requests and then following up with the resort. Then a followup on our return. Charlene is very thorough and reliable and as an added bonus she has contacts at these resorts and can put in special requests! I have and will continue to recommend Charlene, The Travel Agent Next Door to all of my family and friends, 5 star plus plus plus!
Sarah HoldawayOur Destination Wedding in Mexico
Charlene from the beginning was extremely helpful. My husband and I always dreamed of a destination wedding. Charlene was able to answer all of our questions, and send us so many highly recommended resorts with everything we ever dreamed of. Charlene listened to our wishes and exceeded those. Thank you so much for everything. We are looking forward to our up coming trip in December.
Charlene, The Travel Agent Next Door has booked my last 2 vacations and my last business trip. Both vacations to Jamaica were amazing and luxurious! Have never been to better resorts. When we did run into an issue, which is bound to happen, Charlene was on it and making sure it was resolved to my satisfaction and quickly. I have already recommended her to my friends and family, as well as booking more trips through her. I didn't realize how much easier life could be by having access to a fantastic travel agent! She gets better prices and deals, is very informed and does her job better than any one I've encountered in the industry so far!
As Always, Charlene is the consummate professional! Her patience and attention to detail are absolutely what I need for booking a holiday, particularly this one! We had 3 distinct schedule/leave issues to accommodate and throughout it all, Charlene was accommodating and understanding. Her experience and knowledge of the locations and resorts were definitely one of the many reasons I choose to work with her, among these are her super pleasant demeanor and honest attitude. She gave me insights into which resorts would be best suited to our group and she went out of her way to get answers! I have booked with her a few times now and will most definitely book my next holiday with her as well! Thanks Charlene, I almost feel like a vacay isn't a vacay without You! 🤗
Mandy RamosCuba November 2019
We had a great experience with Charlene. She helped take care of all our preferences. She helped us to celebrate a birthday there. She was so friendly and eager to help us. Thanks to her we were able to have a fantastic vacation. I would recommend Charlene to help you with your travel needs.
So Charlene has delivered on our second trip for me, first was Dominican, second was Cuba, Char is all about the details, is meticulous about her trips, will probably only travel with her going forward. Sorry tourism is in a rough spot right now, it will not last forever, look for ward to my next Charlene vacation.
John PodolakFirst Trip to All Inclusive Resort
Hi Charlene,Thanks for the welcome home greeting. Our trip was fantastic. Thanks for making our trip such a treat. As you know, we had never done this type of vacation before. All of our family trips were to destinations that we could drive to like Orlando, New York City, etc. so heading to Mexico on an all-inclusive holiday was a daunting task for us. Everything was uncharted ground and we weren't really sure how things were going to go. But you certainly did remove a lot of the guesswork and stress from this process. You had arranged everything for us, and Transat was there at the other end where they took care of us and I would recommend Grand Palladium to some of your clients. Although its a bit of a drive outside of Cancun, it is a lovely resort. The Kantenah Resort was ideal. Thanks again for arranging this perfect family getaway for us, as we couldn't have done it without you.I think All-Inclusive is the best way to go.
David MacdonaldTrip to Bahia Principe Luxury Runaway Bay
I would like to give a very big special thank you to Charlene Calwell. Char went above and beyond to make sure our vacation was spectacular. She totally delivered that WOW experience. We will definitely use her for all our vacation needs.
Seth RobsonI Would Book Charlene's Services Any Day!
I booked my first solo trip with Charlene last year. She's a smart, well educated woman. I would recommend her services any day.
Donna DaigleBest Travel Agent!
By far the best travel agent in the Country! Very organized and very honest!
Traci Hembruff RobinsonCharlene is Amazing!
For any of your traveling needs Charlene Calwell is amazing! We live in a society where we think we can pull up an Internet screen and book a trip, we do but do we always get it right? What if we left something out? What don't we know? This girl knows it all! And you don't pay anymore than you would getting it online yourself. Check out her website.
Brett PennellTrip to Israel
I was responsible for coordinating and leading a group of 58 people to Israel. Charlene was great!!! She kept me up to date with everything each step of the way. She communicated well with everyone in the group. She provided everyone with very helpful information about travelling and the check-in process at the airport. We have used Charlene for other group things that our church has done, and we will continue to do so! Thanks again Charlene! You are awesome!!!
Tara EatoughTrip to Mayan Riviera
Charlene booked our first ever family vacation to Mexico, Mayan Riviera. We are a young family that travelled with 3 children age 4 and under. Charlene picked out a resort that was perfect for us for the week. She arranged everything we needed to make our stay enjoyable and fun. Charlene was available whenever I needed to ask any questions from the time I was inquiring about booking a family vacation, concerns i had prior to travelling, during our vacation and after. We look forward to booking our next family vacation with Charlene.
AnonymousThanks again Charlene!
Charlene was great. We had everything we needed for our trip in December. She helped every step of the way. I would recommend her to anyone who wants the best trip possible. Looking forward to the next trip. Thanks again Charlene!
AnonymousEverything Ran Like Clockwork!
This was my first experience with Charlene and it was extremely positive. We provided Charlene with our wish list for our ideal holiday and she did not disappoint! She was extremely knowledgeable about the destination and answered all questions that arose prior to our trip efficiently and in full. Everything ran like clockwork and these details ensured that we enjoyed a stress free travel experience. I will be using Charlene's services again!
AnonymousBack From a Great Vacay!
Back from a great vacay! Fine times in Mexico with friends and family! Thanks for all your help organizing everything Charlene Calwell!
Clair RobertsonWe Love Charlene!
We love Charlene...we've used her to book a few vacations now. It's more like talking with a knowledgeable good friend rather than a sales rep. She really listens to what you like and makes amazing recommendations!
Stephanie TheodoropoulosCharlene Is Amazing!
Charlene is amazing! She has helped us plan and book several trips. She is always available to help, answer questions, and jump in a pinch to sort things out for us. I have and would recommend her to everyone. The way she runs her business and helps her clients is....well, refreshing and much appreciated. Best. Travel. Agent. Ever.
Kathryn TokarzTrip to Secrets Royal Beach Punta Cana
Charlene Calwell is a professional, dedicated, detail-oriented and thorough business woman/travel agent. When reaching out to friends for suggestions on Facebook - Charlene was immediately referred to me by a number of friends. I wouldn't hesitate to recommend her services to others. You can rest assured she will treat you WELL : )
Carolyn SeeleyThe Trip We Booked Was Absolutely Perfect!
Charlene was great. Very informative, and answered all of questions perfectly. The trip we booked was absolutely perfect, the island choices, the ship. We will use her travel services going forward.
Kelly AnnCharlene Went Above & Beyond!
We used Charlene to book our trip to Cuba, and then months later the hurricane arrived (4 weeks prior to departure). Charlene was amazing during the planning process, and even more amazing during the uncertainty of the hurricane. She went above and beyond to make sure we were taken care of, and we will definitely be using her for years to come! Thank you Charlene!
April S.Charlene is a Pleasure to Work With!
Charlene was a pleasure to work with from beginning to end. She helped my friends and I arrange a fantastic trip to Cuba stress free and quickly per our request. Charlene was professional, educational, friendly and enthusiastic when booking our trip. Unfortunately, I had to cancel due to health concerns and I can say that she made the cancellation as upsetting as it was, worry free and showed much compassion for my situation which I greatly appreciated. I would recommend Charlene to anyone I know as she will go above and beyond for her clients. As soon as I get the all clear for my next trip I will be calling her back!
Stephanie TheodoropoulosAlways a wonderful experience booking with Charlene!
Always a wonderful experience booking with Charlene. She walks me through everything, making me feel very informed. She answers all questions with a cheery disposition. LOVE CHARLENE!
Rebecca EaswarShe's Seriously Amazing!
She's seriously amazing! She did everything she could to find our family an all inclusive trip to Cuba. She found so many great & cheap options and was VERY responsive and communicated extremely well with professionalism & politeness. She is your vacation guru. You will not be disappointed
Amy CooperVery Pleased With Our Trip to Mexico!
We were so pleased with the way our trip went to Mexico with Charlene's help! Everything was so easy and well prepared for us. Definitely will go back to her in the future. Highly recommend!
Donna TeatherThanks Charlene!
Charlene at The Travel Agent Next Door was a great help in arranging, supporting and ensuring our vacations was fantastic. She was knowledgeable and reliable throughout the planning, booking and even during our stay in the DR! We made last minute changes to our plans and she executed them seamlessly. Thanks Charlene!
Litsa AdamsonCharlene was Amazing!
This was our first time booking a vacation with Charlene and she was amazing! She helped us book our family vacation for 10 ppl. She made it easy and seemless. We will definitely use her again.
Samantha MacMasterI will recommend her to everyone I know!
This was the first time booking with Charlene, and I have to say she was so helpful and patient with the millions of questions I had asked. I look forward to booking all my vacations with her and will recommend her to everyone I know!
Krista Cline5-Stars Just Doesn't Do Charlene Justice!
5-Stars Just Doesn't Do Charlene Justice! Businesses today tend to have poor customer service and we're quick to write a negative review. What doesn't happen is recognition for the exceptional service we do receive. I usually don't use a travel agent because I figured that it cost more and it's something that I can do for myself. I'm happy to admit that I was proven wrong. Charlene Calwell from Charlene, The Travel Agent Next Door is absolutely amazing at her chosen profession. She goes above and beyond the standard customer service that we're so accustomed to. THERE'S NO ADDITIONAL COST TO USE A TRAVEL AGENT. Charlene actually listens to your needs and fulfills them, stays in constant contact with you, and chances are she's been to the place where you want to go (she sends you written and video reviews as well). Even though all of these are great qualities, I would say the best thing about Charlene Calwell is that she's a kind person....something that is really lacking, not only in business, but in society in general. If you are looking to book a holiday or even just a flight, please consider using Charlene's services. You will not be disappointed. You don't even have to be from Barrie, Ontario, for that matter, to have Charlene help you. Share this review with your friends, I promise they will thank you
Johnny GannonThank You Charlene Calwell!
I would like to take a second and thank Charlene Calwell for booking my friend's 50th Birthday party trip to Jamaica. There was 16 of us so I am sure that was no easy task considering I had her change several things for personal reasons after it was all booked. She handled everything very professionally and promptly and was there for all of us to answer any questions or concerns all along the way. Even a very nice and considerate "Welcome Home" personal email when we got back. So amazing, nice touch Charlene. You rock! I will never use any other travel agents other than her and I suggest whoever is reading this review to do the same thing. I guarantee you will not regret it. Cheers all.
Carolyn SeeleyThanks for making my trip so memorable!
I've known of Charlene previously through our Avon connection and when I needed to get away I thought of her. Char was awesome! She's readily available....set up all my travel steps so I just had to look forward to my trip! Charlene kept me updated with any changes from the airline and also because she herself had traveled extensively, Charlene had amazing connections to upgrade us and to let us know ahead of time what we needed and when. I can't thank Char enough for making my trip so memorable!
Lee CampbellThanks Charlene for Everything!
Charlene took as much time as needed to ensure all of my requests were met and concerns were addressed. I booked a wonderful Caribbean vacation with my daughter and Charlene played an integral role in finding the perfect location/resort for us to thoroughly enjoy this holiday. Her enthusiasm, knowledge and professionalism are top notch! Her attention to details and genuine concern with your ultimate holiday enjoyment is why I've already booked a 2nd vacation thru her...and will certainly be booking further, future travels I'm planning. Thanks Charlene for Everything! (mostly having the patience to deal with all of my questions!)
Chris BeleskeyI strongly recommend using Charlene's services!
We just got back from another adventure holiday and this time it was in Holguin, Cuba. We have had many exciting holidays with lots of different things to do and they were all booked and taken care of by Charlene Calwell, The Travel Agent Next Door and she has never let us down. She has taken the time we needed for our many questions and always found us the best deal for exactly the trip we were hoping for. I strongly recommend using her services the next time you are thinking about a holiday and want to get away.
Jen Roopnarine10 Year Anniversary Trip to Jamaica!
Currently on the amazing trip Charlene booked to Jamaica for hubby and I. The last trip we went on was 10 years ago and I had no idea where to start when it came to our 10 year Anniversary but Charlene made such a breeze and hit everything I would not have thought of. Thank you for your non-stop service and expertise!
Terry JukoskyCharlene Made My First Solo Trip Flawless!
Charlene made my first solo trip seem flawless...When I decided to take a much needed get away trip I contacted Charlene and told her about my apprehensions but she put me at ease and handled everything professionally right down to the smallest details... all I had to do was show up... Charlene is well versed in Jamaican Vacations and I trust her to make sure I have the best trouble-free experiences...I will definitely be booking future trips through Charlene as I know they will exceed my expectations. Thank you again Charlene for my first trip an experience a memorable one!
Serena RansomCharlene was so Helpful!
Thank you Charlene for an awesome trip to Majestic Colonial in Punta Cana! Charlene was so helpful, sent us a ton of options and information to choose from and helped us select the perfect location! She is always so quick to respond before, during and after our trip. Call Charlene today - you won't be disappointed!!!
Ruth WernerTrip to Jamaica!
We just booked our trip with Charlene, we didn't know where we wanted to go, we gave her our price range and our wish list. Charlene is very knowledgeable and does her research to answer all your questions! We booked Couples Sans Souci in Jamaica! We are so excited!
Catherine ChamberlinGreat Travel Experience!
Charlene made my travel experience, from first contact to arriving home, easy and effortlessly. She was always enthusiastic and more than willing to respond to my every question. Thank you so much Charlene.
Amber-Mae Banks-StantonHoneymoon in Mexico!
Charlene is amazing. Both my husband and I are so indecisive and Charlene never gave up. We looked at around 20 different resorts and through everything Charlene was great. Throughout the beginning, during, and even after. She went above and beyond and contacted the National Sales Director for our resort to ensure we had the best possible stay and to meet our requests. During our Honeymoon she had asked how things were, she did our online check-in for us, ensuring we had seats where we would like for the flight home and welcomed us home also! I will use Charlene for our future trips and would highly recommend her!
Dave CarrFound True Value When Working With Charlene
Yes you can book vacations through a million different websites, but it's far easier, and safer, when Charlene takes care of it for you. She handled everything from start to finish, took away all the hassle and saved us a few hundred bucks. I used to always book online, but found true value when working with Charlene.
Tammy Flaherty BowermanCharlene is Amazing!
Charlene is Amazing! We booked our trip to Jamaica with her and received outstanding service from start to finish. She made sure every detail was taken care of, so we could relax and enjoy our trip. I'd highly recommend her as your travel agent to anyone looking to travel! Thank you so much
Chris BeleskeyWelcome to the Winning Team!
Welcome to the winning team! Char has been looking after Rach and I for our unique holiday requests for quite awhile now and she really is the best. I recommend Charlene Calwell, The Travel Agent Next Door to everyone I talk to about travel because she has never let us down and knows all the cool places to visit. I need the human connection when booking a holiday and hate computers so she has been a real game-changer for how we travel.
Rocco OppedisanoAwesome Service!
Booked my vacation to Jamaica through Charlene, and everything went perfect. She checked me into the airport before I arrived, took care of my seat selection, kept me well informed of my flight information, and met all of my hotel accommodation requests perfectly. Thank you very much for your awesome service, I will definitely book through you again in the future
Anna LisaTop-Notch Service!
Recently returned home from Varadero, Cuba. Charlene Calwell, The Travel Agent Next Door was our wonderful Travel Agent and we worried about nothing during the whole time in Cuba. I decided will be using Charlene for any future travel plans. She was very professional as I called her many times before leaving Canada and my calls were answered immediately even though I live 500 miles away from her. Thanks again for the top-notch service Charlene.
Stephanie HendersonCharlene planned an AMAZING Trip!
Charlene helped me plan a trip to the Dominican Republic for my boyfriend and I. It was a Christmas surprise for him. Charlene planned an AMAZING trip! Hotel was awesome and the excursion to swim with the sharks was amazing! She made me feel very welcome and I could ask any and all questions and she would always find the answer for me. By far the best travel agent I have worked with. Will continue to use her as a travel agent
Jesse BamberCharlene Went Above & Beyond!
Charlene went above and beyond to find a great resort for me and my new fiance. She met all our needs plus many more. She was very helpful. She contacted the resort with my special requests for my fiance's birthday. Very good at researching resorts. She really made us feel relaxed and we felt in good hands. Will definitely use her again for our next trip. Thanks so much Charlene.
Meghan BernierHoneymoon in Scotland
Charlene booked us an amazing Honeymoon in Scotland. She was very professional, timely, and was able to get us a better price than anyone else. She also took the time to explain everything that we needed to know before hand in person and was very attentive to everything we asked for. Thanks for all your hard work Charlene, we will definitely use you again.
Cindy Kayorie RosebrughDestination Wedding Group Trip to Puerto Vallarta, Mexico
We were with a Destination Wedding group to Puerto Vallarta Nov 2018 for my daughters wedding. Charlene handled all of our bookings . We had a fantastic and easy experience from day 1 to the final day before we left, when again she emailed last minute things to remember. In the last few years we have handled our own travel plans and they never have gone as smooth and worry free as this. We will definitely use Charlene's services again!