What our customers are saying

Don't take our word for it. Here is what our clients have to say

It has been decades since dealing with a travel agent as I was not able to find anyone that was knowledgeable, compassionate, patient, and dynamic until I found Charlene Calwell, The Travel Agent Next...

Diane Derlis - profile
Diane DerlisItaly - Dream Vacation!

My wife and I needed a destination for our honeymoon and boy did Charlene deliver! Her immense knowledge and genuine care helped us to choose the perfect resort for our honeymoon. There wasn’t one min...

Johnathon and Samantha Derlis  - profile
Johnathon and Samantha Derlis Couples Swept Away Negril, Jamaica

I was looking to plan an all-inclusive vacation for myself, and my boyfriend and I was referred to Charlene from another TA who recently retired. Charlene was so wonderful right off the bat and made s...

Taylor Goossens - profile
Taylor GoossensRunaway Bay, Jamaica

We have been working with Charlene since 2019. We originally reserved our trip just before the Covid pandemic and had to cancel our original booking. We were able finally go on our trip this past Chri...

Anna Michener - profile
Anna MichenerCuba

Huge thanks to Charlene Calwell for another great trip this year. This is our 2nd time using Charlene and it won't be our last. Charlene left no stone unturned to make sure we had stress free travel. ...

Greg Knox & Cathy Laws - profile
Greg Knox & Cathy LawsJamaica

Charlene immediately understood that planning this mother/daughter trip was very important to me. In fact, it felt as if she was almost as excited as I was! Fortunately for me her professionalism, exp...

Deborah Raddall - profile
Deborah RaddallMother/Daughter Dominican Republic Adventure

I am a very new traveler!! Anytime that I have ever gone anywhere, friends have looked after the fine details. So, when my husband suggested we go away (first time ever lol, he had never been to an al...

Carrie - profile
CarrieSandals Barbados

As a mother travelling with a family of six .. none of it is easy especially the booking, phone calls, emails, etc... Charlene took care of everything and took a lot of stress off me 😊 .. her rates a...

 Nancy Evans  - profile
Nancy Evans Jamaica

Where to begin… We have used Charlene many times to book our holidays. This one was by far the best resort experience of them all, however Charlene’s nurturing approach to planning your family’s holid...

Kelly DeZotti Graham - profile
Kelly DeZotti GrahamThe Five Beaches Hotel & Residences, Riviera Maya, Mexico

Charlene went above and beyond in assuring that me and my family had a stellar stay on our first family vacation. She listened and paid close attention to our needs in finding a resort that best suite...

Ashley hirsz - profile
Ashley hirszTrip to the Dominican Republic

My daughter and I were very grateful for Charlene's Caribbean expertise and her willingness to really listen to the type of vacation we envisioned. This was our first trip to the Caribbean. Charlene p...

Mary Anne & Mariah Ellis - profile
Mary Anne & Mariah EllisMother-Daughter Trip to Montego Bay, Jamaica

After a long few years I was in need of a vacation. I had some specific requests of Charlene like a long walkable and swimmable beach, good food, great weather and a luxurious stay. Charlene worked wi...

Basia - profile
BasiaSecrets Royal Beach Punta Cana

We had never used a travel advisor for previous trips and when thinking about planning our Bucket List Trip to England, Ireland, Scotland, and Wales, my son recommended Charlene Calwell, The Travel Ag...

Susan Whatley - profile
Susan WhatleyEngland, Ireland, Scotland, & Wales

What a fun, fantastic, smooth, and well overdue family vacation! We have just returned from a family getaway to Beaches Ocho Rios in Jamaica – this was our first real vacation since the pandemic bega...

Andrew Torgerson - profile
Andrew TorgersonBeaches Ocho Rios

Charlene was great! She helped us find us a resort for our last minute wedding, and helped with the wedding plans once a resort was picked. She was in contact while we were on vacation and even after....

Nikki Rosebrugh Laurier - profile
Nikki Rosebrugh LaurierOur Destination Wedding to Puerto Vallarta, Mexico.

Back in January 2022 we knew we wanted to book a trip for Jody's 50th birthday but were uncertain of travel with all the new requirements in "covid times" so we decided to enlist Charlene's help as ou...

Chrystal S & Jody L - profile
Chrystal S & Jody LPunta Cana, DR

Charlene was so helpful to me and my husband from start to finish when booking our honeymoon. She helped picked the perfect destination and then matched us to the perfect resort, we stayed at the Sand...

Elizabeth - profile
ElizabethSt. Lucia

We knew we wanted to go on a long awaited and well earned vacation but we’re having troubles deciding our destination. Charlene gave us lots of recommendations and was very patient as we changed our m...

Brenda & Rob Lalonde - profile
Brenda & Rob LalondeSt. Lucia

Charlene was with us every step of the way!! She was always available, and helped make our trip to Jamaica amazing. Charlene helped us navigate unprecedented travel times...we are so grateful and can'...

The Hallmans - profile
The HallmansBeaches Ocho Rios

This has been a week from hell. Today Cathy and I had to rebook our vacation and while it's a disappointment we are lucky to have the "Wayne Gretzky" of travel consultants advising us and it makes al...

Greg Knox  - profile
Greg Knox Jamaica

Charlene from the beginning was extremely helpful. My husband and I always dreamed of a destination wedding. Charlene was able to answer all of our questions, and send us so many highly recommended re...

Sarah Holdaway - profile
Sarah HoldawayOur Destination Wedding in Mexico

Charlene is such a pleasure to deal with. We were contemplating a few destinations but couldn’t decide. Charlene suggested Antigua as we have never been there. She recommended The Verandah Resort and ...

Sylvia - profile
SylviaAntigua

We booked with Charlene for our dream vacation and in one word WOW! The service, attention to detail (at a challenging time to travel) and genuine care factor from Charlene was out of this world. I wo...

Greg Knox - profile
Greg KnoxJamaica

Another fabulous trip booked by the best travel agent Charlene Calwell, The Travel Agent Next Door. Charlene took care of everything from upgrading the flights, booking the Club Mobay Lounge at the Mo...

Wendy Hannah - profile
Wendy Hannah5-Star Plus Plus Plus!

I can't express enough gratitude for all of the work Charlene put in for my friend's wedding in Jamaica. The original date had to be cancelled and rescheduled due to Covid. Amidst the never ending tra...

Andy L - profile
Andy LJamaica

This year we decided to look at Cancun so we called Charlene and right off the bat she was great! I was busy at the time which is very convenient since I hate planning stuff like this but I just let ...

Stefan Faykos - profile
Stefan FaykosSecrets the vine Cancun

5 + STARS!! Just spent a fabulous week in beautiful Cuba booked by the amazing Charlene Calwell. She makes travel stress free, expertly arranging every detail and then some! Her professionalism and ca...

Jennifer McDonald - profile
Jennifer McDonald5+ Stars!!

Charlene, The Travel Agent Next Door, booked my Son and his now wife's destination wedding to Jamaica. Low and behold Covid hits us and the wedding had to be rescheduled. Charlene took charge and ever...

Mary Lethbridge - profile
Mary LethbridgeJamaica

We have booked our family trip to Jamaica with Charlene. It was a much needed vacation and family time after many difficult and stressful months. We were travelling while there were still certain Covi...

Tobiasz - profile
TobiaszFamily trip to Jamaica

I would like to give a very big special thank you to Charlene Calwell. Char went above and beyond to make sure our vacation was spectacular. She totally delivered that WOW experience. We will definite...

David Macdonald - profile
David MacdonaldTrip to Bahia Principe Luxury Runaway Bay

My bff Cynthia Hill & I booked with Charlene & she was super helpful navigating us through all the details (re: covid protocols - which continued to change) necessary documents, timeframes and...

Renée Robert - profile
Renée RobertJamaica

Charlene was wonderful at booking our vacation from start to finish especially during the many roadblocks that Covid 19 presented us. Charlene worked with us to make sure our vacation was exactly what...

Hailey St Amour  - profile
Hailey St Amour Jamaica

Covid really put a dent in our friends wedding plans. They invited friends and family to be apart of their special day, but travel got interrupted. So did their day. With a postponed wedding followed ...

Sam - profile
SamCancun Mexico

As Always, Charlene is the consummate professional! Her patience and attention to detail are absolutely what I need for booking a holiday, particularly this one! We had 3 distinct schedule/leave is...

Lee Campbell - profile
Lee CampbellCuba

We stayed at the Dreams Sapphire Riviera Cancun, our experience from arrival to departure was perfect. The resort is very clean, the staff over the top friendly. The food was top notch. Charlene was a...

Heidi Semple - profile
Heidi SempleCancun Mexico

We had a great experience with Charlene. She helped take care of all our preferences. She helped us to celebrate a birthday there. She was so friendly and eager to help us. Thanks to her we were able...

Mandy Ramos - profile
Mandy RamosCuba November 2019

This was my first experience with Charlene and it was extremely positive. We provided Charlene with our wish list for our ideal holiday and she did not disappoint! She was extremely knowledgeable abou...

Anonymous - profile
AnonymousEverything Ran Like Clockwork!

Another perfectly flawless adventure... This was my 2nd trip and my partner Darlene’s first visit to Jamaica we are both not seasoned travelers, and Charlene made it easy to follow our itinerary and w...

Terry jukosky - profile
Terry jukoskyTrip to Jamaica

Charlene, The Travel Agent Next Door has booked my last 2 vacations and my last business trip. Both vacations to Jamaica were amazing and luxurious! Have never been to better resorts. When we did run ...

Dani Burlock - profile
Dani BurlockJamaica

So Charlene has delivered on our second trip for me, first was Dominican, second was Cuba, Char is all about the details, is meticulous about her trips, will probably only travel with her going forwar...

Wendy - profile
WendyCuba

Hi Charlene,Thanks for the welcome home greeting. Our trip was fantastic. Thanks for making our trip such a treat. As you know, we had never done this type of vacation before. All of our family trips ...

John Podolak - profile
John PodolakFirst Trip to All Inclusive Resort

I booked my first solo trip with Charlene last year. She's a smart, well educated woman. I would recommend her services any day.

Seth Robson - profile
Seth RobsonI Would Book Charlene's Services Any Day!

By far the best travel agent in the Country! Very organized and very honest!

Donna Daigle - profile
Donna DaigleBest Travel Agent!

For any of your traveling needs Charlene Calwell is amazing! We live in a society where we think we can pull up an Internet screen and book a trip, we do but do we always get it right? What if we left...

Traci Hembruff Robinson - profile
Traci Hembruff RobinsonCharlene is Amazing!

I was responsible for coordinating and leading a group of 58 people to Israel. Charlene was great!!! She kept me up to date with everything each step of the way. She communicated well with everyone in...

Brett Pennell - profile
Brett PennellTrip to Israel

Charlene booked our first ever family vacation to Mexico, Mayan Riviera. We are a young family that travelled with 3 children age 4 and under. Charlene picked out a resort that was perfect for us fo...

Tara Eatough - profile
Tara EatoughTrip to Mayan Riviera

We love Charlene...we've used her to book a few vacations now. It's more like talking with a knowledgeable good friend rather than a sales rep. She really listens to what you like and makes amazing re...

Clair Robertson - profile
Clair RobertsonWe Love Charlene!

Charlene is amazing! She has helped us plan and book several trips. She is always available to help, answer questions, and jump in a pinch to sort things out for us. I have and would recommend her to ...

Stephanie Theodoropoulos - profile
Stephanie TheodoropoulosCharlene Is Amazing!

Charlene Calwell is a professional, dedicated, detail-oriented and thorough business woman/travel agent. When reaching out to friends for suggestions on Facebook - Charlene was immediately referred to...

Kathryn Tokarz - profile
Kathryn TokarzTrip to Secrets Royal Beach Punta Cana

Charlene was great. Very informative, and answered all of questions perfectly. The trip we booked was absolutely perfect, the island choices, the ship. We will use her travel services going forward.

Carolyn Seeley - profile
Carolyn SeeleyThe Trip We Booked Was Absolutely Perfect!

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